Terms and Conditions

Last Updated: 31-03-2025

Welcome to Dubaitour.info (hereinafter referred to as “the Website,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, including all content, booking services, and related functionalities.

By accessing or using Dubaitour.info, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using the Website.

1. Acceptance of Terms

By using Dubaitour.info, you confirm that:

You are at least 18 years old or accessing the Website under parental/guardian supervision.
You have read, understood, and accepted these Terms, along with our Privacy Policy and Cookie Policy.
You agree to comply with all applicable laws and regulations.

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.

2. Website Use & Eligibility

A. Permitted Use

You may use Dubaitour.info for:

Browsing travel information and tour packages.
Making legitimate bookings for tours, activities, or services.
Contacting customer support for inquiries.

B. Prohibited Activities

You agree not to:

Use the Website for illegal, fraudulent, or harmful purposes.
Hack, spam, or distribute malware.
Scrape, copy, or reproduce content without permission.
Impersonate another person or entity.

Violations may result in account termination and legal action.

3. Bookings & Payments

A. Booking Process

All bookings are subject to availability.
You must provide accurate personal and payment details.
We reserve the right to cancel bookings with incorrect/incomplete information.

B. Pricing & Currency

Prices are displayed in USD/AED (or as specified) and are subject to change.
Additional fees (taxes, service charges) may apply.

C. Payment Methods

We accept:

Credit/Debit Cards (Visa, MasterCard, etc.) via secure gateways (Stripe, PayPal).
Bank transfers (for selected services).

All transactions are encrypted and PCI-DSS compliant.

D. Cancellations & Refunds

Cancellation policies vary by service provider.
Refunds (if applicable) will be processed within 7-14 business days.
No refunds for no-shows or late cancellations unless stated otherwise.

4. Intellectual Property Rights

All content (text, images, logos, videos) is owned by Dubaitour.info or licensed partners.
Unauthorized use, reproduction, or distribution is strictly prohibited.
You may share content only for personal, non-commercial use with proper attribution.

5. User-Generated Content

If you submit reviews, comments, or photos:

You grant us a non-exclusive, royalty-free license to use, modify, and display the content.
You confirm the content is original and does not violate third-party rights.
We may remove inappropriate content without notice.

6. Limitation of Liability

Dubaitour.info acts as an intermediary between users and service providers (hotels, tour operators, etc.).
We are not liable for:
- Incorrect booking details provided by users.
- Injuries, losses, or damages during tours.
- Third-party service failures (transport, accommodation, etc.).
Our maximum liability is limited to the total booking amount paid.

7. Dispute Resolution & Governing Law

Any disputes shall be resolved through negotiation or mediation.
If unresolved, disputes will be settled in Dubai Courts, UAE, under UAE laws.
Class actions and jury trials are waived.

8. Termination of Access

We may suspend or terminate your account if you:

Violate these Terms.
Engage in fraudulent activities.
Cause harm to other users or the Website.

9. Force Majeure

We are not liable for delays/cancellations due to:

Natural disasters, pandemics, or wars.
Government restrictions or terrorism.
Technical failures beyond our control.

10. Changes to Terms

We may update these Terms periodically. The latest version will be posted on this page with the “31-03-2025” date.

11. Travel Documentation & Responsibilities

Passport & Visa Requirements:
- It is the user’s sole responsibility to ensure they have valid passports, visas, vaccinations, and other required travel documents.
- Dubaitour.info is not liable for denied entry, deportation, or delays due to improper documentation.
Travel Insurance:
- We strongly recommend purchasing comprehensive travel insurance covering cancellations, medical emergencies, and lost belongings.

12. Health & Safety Disclaimers

Medical Conditions & Disabilities:
- Users must disclose any medical conditions or disabilities that may affect their participation in tours.
- Some activities may have physical restrictions (e.g., desert safaris, water sports).
Assumption of Risk:
- Certain tours (e.g., dune bashing, skydiving) carry inherent risks. By booking, you acknowledge and voluntarily assume these risks.

13. Special Requests & Accessibility

Dietary/Religious Requirements:
- While we strive to accommodate special requests (e.g., halal meals, wheelchair access), we cannot guarantee fulfillment and advise confirming directly with service providers.

14. Group Bookings & Minimum Participation

Some tours require a minimum number of participants to operate. If this threshold is not met, we reserve the right to:
- Cancel the tour and issue a full refund.
- Offer an alternative date/experience.

15. Weather & Itinerary Changes

Tours may be modified or canceled due to extreme weather (e.g., sandstorms, heavy rain).
We will notify users promptly and provide alternatives or refunds where applicable.

16. Affiliate & Third-Party Services

Dubaitour.info may partner with affiliates (e.g., hotels, airlines).
- We do not guarantee their services and are not liable for their actions.
- Any disputes with third parties must be resolved directly with them.

17. Promotions & Discounts

Special offers (e.g., “Early Bird Discounts”) are subject to:
- Limited availability.
- Non-transferability.
- Expiration dates (no extensions).
Cannot be combined with other promotions unless stated.

18. Data Protection & GDPR (For EU Users)

If applicable, EU users have the right to:
- Request access to or deletion of their data.
- Withdraw consent for marketing communications.
- Lodge complaints with a Data Protection Authority (DPA).

19. CCPA Compliance (For California Residents)

California consumers may:
- Opt out of the “sale” of personal data (if applicable).
- Request disclosure of data collected in the past 12 months.

20. Arbitration Clause

Any disputes shall first be resolved through binding arbitration in Dubai, UAE, under the rules of the [Dubai International Arbitration Centre (DIAC)].
Court litigation is permitted only if arbitration fails.

21. Entire Agreement

These Terms, along with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Dubaitour.info, superseding any prior agreements.

22. Severability

If any clause is deemed unenforceable, the remaining provisions remain valid.

23. Waiver

Failure to enforce any right under these Terms does not constitute a waiver of future enforcement.

24. Language & Translations

The official language of these Terms is English. Any translations are for convenience only; in case of conflict, the English version prevails.

25. Electronic Communications

By using the Website, you consent to receive electronic communications (e.g., booking confirmations, policy updates).

26. Survival Clause

Certain provisions (e.g., Liability, Intellectual Property) survive termination of these Terms.

27. Contact Us

For questions about these Terms, contact:
📧 Email: info@dubaitour.info
✔ Contact Us : https://dubaitour.info/contact/