Privacy Policy

Last Updated: 31-03-2025

Welcome to Dubaitour.info (hereinafter referred to as “the Website,” “we,” “us,” or “our”). We are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website.

By accessing or using Dubaitour.info, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website immediately.

This policy applies to all visitors, users, and customers who engage with our website, including but not limited to browsing content, making bookings, subscribing to newsletters, or contacting us for inquiries.

2. Information We Collect

A. Personal Information

We may collect personally identifiable information (“Personal Data”) that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address (for bookings, inquiries, or customer support).
• Booking & Payment Details: Travel dates, tour preferences, passport details (if required for bookings), and payment information (processed securely via third-party payment gateways).
• Account Information: If you create a user account, we may store login credentials, profile details, and booking history.
• Communication Data: Records of your interactions with us, including emails, chat logs, and customer service inquiries.

B. Non-Personal Information

We automatically collect certain non-personal data through cookies, log files, and analytics tools, such as:

• Device & Browser Information: IP address, browser type, operating system, device model, and screen resolution.
• Usage Data: Pages visited, time spent on the website, clickstream behavior, and referral sources.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze trends.

C. Sources of Data Collection

We obtain information through:

1. Direct Interactions: When you fill out forms, make bookings, subscribe to newsletters, or contact us.
2. Automated Technologies: Via cookies, server logs, and third-party analytics tools (e.g., Google Analytics).
3. Third-Party Services: Payment processors (e.g., PayPal, Stripe), advertising networks, and social media platforms (if you interact with our ads or log in via social accounts).

3. How We Use Your Information

We process your data for the following purposes:

A. Service Delivery & Transactions

• To process bookings, payments, and reservations.
• To provide customer support and respond to inquiries.
• To send booking confirmations, itineraries, and updates.

B. Marketing & Communications

• To send promotional emails, newsletters, and travel offers (only with your explicit consent; opt-out available at any time).
• To personalize content and advertisements based on your preferences.

C. Analytics & Improvements

• To analyze website traffic, user behavior, and trends.
• To improve website functionality, content, and user experience.
• To detect and prevent fraudulent activities or security breaches.

D. Legal & Compliance

• To comply with applicable laws, regulations, or legal requests (e.g., tax obligations, court orders).
• To enforce our Terms of Service and protect our rights.

4. Cookies & Tracking Technologies

A. Types of Cookies Used

1. Essential Cookies: Necessary for website functionality (e.g., login sessions, shopping carts).
2. Performance Cookies: Collect anonymous data for analytics (e.g., Google Analytics).
3. Advertising Cookies: Used by third-party advertisers to deliver targeted ads.

B. Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website performance.

5. Data Sharing & Third-Party Disclosures

We may share your information with:

A. Service Providers

• Payment processors (e.g., Stripe, PayPal) for secure transactions.
• Email marketing platforms (e.g., Mailchimp) for newsletters.
• Cloud hosting and IT service providers for website maintenance.

B. Legal & Regulatory Authorities

If required by law (e.g., court orders, tax audits), we may disclose your data to government agencies.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new entity.

D. Aggregated or Anonymized Data

We may share non-identifiable data for market research or advertising purposes.

6. International Data Transfers

If your data is transferred outside your country of residence (e.g., to servers in the UAE or the EU), we ensure adequate safeguards under applicable data protection laws (e.g., GDPR Standard Contractual Clauses).

7. Data Security Measures

We implement industry-standard security practices, including:

• SSL Encryption: Secure data transmission.
• Access Controls: Restricted access to personal data.
• Regular Audits: Security assessments to prevent breaches.

Despite these measures, no online platform is 100% secure. Users are encouraged to protect their passwords and report suspicious activity.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, Correct, or Delete your personal data.
• Withdraw Consent for marketing communications.
• Restrict or Object to data processing.
• Request Data Portability (receive your data in a structured format).

To exercise these rights, contact us at info@dubaitour.info. We will respond within 30 days unless legal complexities require additional time.

9. Retention of Data

We retain personal data only as long as necessary for:

• Fulfilling bookings and legal obligations.
• Resolving disputes or enforcing agreements.
• Analytics and business improvements (in anonymized form).

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their data. Parents/guardians may contact us to request deletion of any inadvertently collected information.

11. Third-Party Links

Our website may contain links to external sites (e.g., tour operators, hotels). We are not responsible for their privacy practices. Review their policies before submitting data.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:
Email: info@dubaitour.info
Alternative contact: https://dubaitour.info/contact/

---

Additional Compliance Notes:

• GDPR (EU Users): If applicable, include details about Data Protection Officers (DPO) and EU representative (if required).
• CCPA (California Residents): Disclose rights under the California Consumer Privacy Act (e.g., “Do Not Sell My Data” option).
• Payment Processors: Explicitly mention that credit card details are handled by PCI-DSS compliant services (e.g., Stripe/PayPal).